Shipping Policy

Thank you for choosing UnderTreeGame! We’re excited to get your board games delivered quickly and safely. Please review our shipping policy below:

Where We Ship

We currently ship to the following regions:

• United States

• Canada

• United Kingdom

• European Union countries

• Australia & New Zealand

• India

If your country isn’t listed, please contact us at support@undertreegame.com to check availability.

Processing Times

• Orders are processed within 3–7 business days.

• Orders placed on weekends or holidays will begin processing the next business day.

• You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

RegionStandard Shipping TimeExpedited ShippingUS & Canada3–7 business days2–3 business daysUK & EU5–10 business days3–5 business daysAustralia/NZ7–14 business daysNot availableOther regionsVaries by locationVaries

Delivery times are estimates and may vary due to customs, local carrier delays, or peak periods (e.g., holidays).

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

• Free standard shipping on all orders over $75 USD.

• Flat-rate and express options available at checkout.

Order Tracking

Once your order ships, you’ll receive an email with a tracking number. You can also track your order via your UnderTreeGame account.

Lost or Damaged Packages

If your package is lost or arrives damaged:

• Email us at support@undertreegame.com within 7 days of delivery.

• Include your order number and photos if applicable.

We’ll work with you to resolve the issue — whether that means replacing the item or providing a refund.

Incorrect Shipping Information

Please double-check your shipping details before completing checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you realize there’s a mistake, contact us immediately. We’ll do our best to correct it before the order ships.

Questions?

Feel free to reach out to our customer service team at support@undertreegame.com for any shipping-related questions.